Questions
AnswersPlease note that many of the directions listed below assume that you are already logged in to our site.
How much does it cost to use WhatUCollect?
Nothing. Zero. Zilch. Nada. Free dollars and free cents. WhatUCollect accounts are absolutely free. Go ahead and sign up today!
How do I change my password, e-mail address, or other personal information?
You can change/update your e-mail address and other account information from the Edit Profile page, found from within the
'My Profile' drop-down navigation menu at the top of the page. If you know your current password you can change it by clicking on the 'Change Password' link
under 'Important Links' near the bottom of the Edit Profile page. If you have forgotten your password you can go to the
Forgot Password page to have a new password e-mailed to you.
How do I create a Collection?
Hover your mouse over the 'My Collections' menu in the top navigation bar and select 'New Collection' from the drop-down menu. Alternately, you can click on
'My Collections' directly, and then click on the 'New Collection' link on the top right portion of the page. This will take you to the
Create New Collection page, where you can enter the name, description, tags/keywords, etc. for the collection you
wish to create. After you click on the 'Create Collection' button the collection will be immediately available for you to add items and will be listed on your
My Collections page.
How do I add an Item to a Collection?
Hover your mouse over the 'My Collections' menu in the top navigation bar and select 'Add Item' from the drop-down menu. Alternately, you can click on
'My Collections' directly and then click the 'add item' link just below the collection to which you wish to add an item. This will take you to the
Add Item page, where you can enter the name, photo, description, etc. for the item which you wish to add. When
you've entered all the information, just click on the 'Add Item' button at the bottom.
Can I add more than one Item at a time?
Absolutely! Your Collections page will list all of your current collections. Next to each collection are some links. You can click on either 'batch add items'
or 'bulk add items'. The batch add items option lets you add up to six items at a time using a shortened version of the Add Item form. The bulk add feature
allows you to upload a large number of photos of your items at once, and then label the photos afterward to add them to your collection. The method you use is up
to you.
How do I edit or delete a Collection that I've previously added?
Click on the 'My Collections' button (or 'View Collections' in the 'My Collections' drop-down menu) in the top navigation bar. Find the collection which
you want to edit or delete and click on the 'edit' link just below it. Alternately, when viewing the collection you can click on the 'Edit' link
in the upper-right corner of the page. This will take you to the Edit Collection page, where you can change the name, description, tags/keywords, etc. for
the collection. If you wish to delete the collection, just click on the 'Delete Collection' button at the bottom and confirm that you want to delete the collection.
All items in the collection will also be deleted.
How do I edit or delete an Item that I've previously added?
When viewing the item page, click on the 'Edit' link in the upper-right corner of the page. Alternately, when viewing your collection pages, each item
will also have a 'edit' link which you can click on. This will take you to the Edit Item page, where you can change the information for the item.
If you wish to delete the item, just click on the 'Delete Item' button at the bottom and confirm that you want to delete the item.
Can I have more than one picture for each of my Items?
Certainly! Once you've added an item you can add more pictures from the Edit Item page. On the left side of that page is a section for 'Extra Pictures'.
Simply click on the 'Add Picture' button and you can add additional photos.
I get an error that says "The file type you uploaded is not allowed." What does this mean?
Currently we only allow posting of images in the following formats: .gif, .jpg, .jpe, .jpeg, .png. If your image is
in a different format you must first convert the image on your computer to one of the previously mentioned formats
and try adding it again.
I get an error that says "HTML form max file size exceeded." What does this mean?
We limit the size of photo uploads to 2.0MB (megabytes). If you are attempting to upload an image that is larger than 2MB you will need to either re-size and/or
compress the image before you upload. Keep in mind that all uploaded images are automatically re-sized to at most 960x832 px, so you don't need to upload high-resolution photos.
How do I delete comments from my page(s)?
You can delete posted comments by clicking on the 
image above the comment.
I would like to report content that I feel is inappropriate.
Simply click on the 
link on the page containing the content
in question. This will allow you to send a report to WhatUCollect staff. Your report will be reviewed by WhatUCollect and if it does not comply with our Terms of Service
it will be removed.
How do I know that an e-mail message I received is really from WhatUCollect?
If you receive an e-mail or message which appears to be from WhatUCollect that requests sensitive personal information, be cautious. The message is likely a "spoof" or "phishing" scam.
The people who send these fake messages hope that unsuspecting recipients will reply or click on a link contained in the message and then provide sensitive personal information, such as
passwords, social security numbers or credit card numbers. WhatUCollect will never ask you to send personal information, such as your password, via e-mail.
What's your policy on...?
For a full list of what you can and cannot do on WhatUCollect, make sure you thoroughly read the Terms of Service and the Privacy Policy.
If you have any questions you can contact us.
I have a question not answered here.
If you have a question that is not answered here you can ask us by going to the Contact Us page, or posting a message in the WhatUCollect Site Discussion Group.